Overview

Thank you for shopping at Jewellox. We value your satisfaction and strive to provide you with the best possible shopping experience. However, if you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

Please read the following policy carefully to understand your rights and responsibilities regarding returns and refunds:

  1. Eligibility for Returns and Refunds:
  • We accept returns and provide refunds for products that meet the following conditions:
  • The item must be in its original condition, unworn, undamaged, and with all original tags and packaging intact.
  • The request for return must be initiated within [1] days of receiving the product.
  • Custom-made or personalized items are not eligible for returns unless there is a manufacturing defect or error on our part.

2 . Return Process:

  • To initiate a return, please contact our customer support team through our website or by email within the specified timeframe.
  • Provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
  • You will be responsible for shipping the item(s) back to us, and we recommend using a trackable shipping method to ensure safe delivery.

3 . Refund Process:

  • Once we receive the returned item(s) and verify their eligibility, we will initiate the refund process.
  • Refunds will be issued using the original payment method used during the purchase.
  • Please note that shipping charges, if applicable, are non-refundable.
  • Depending on your payment provider, it may take several business days for the refund to be reflected in your account.

4 . Exchanges:

  • We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

5 . Damaged or Defective Items:

  • In the event that you receive a damaged or defective item, please contact our customer support team immediately.
  • Provide details of the issue along with supporting photographs, if possible.
  • We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

6 . Non-Returnable Items:

  • The following items are non-returnable unless they arrive damaged or defective:
  • Earrings (for hygiene reasons) unless they are received in a damaged or defective condition.

7 Change of Mind:

  • If you have simply changed your mind about a purchase, we are unable to accept returns in such cases.
  • We encourage you to carefully review the product description, specifications, and images before making a purchase decision.

8 . Customer Responsibility:

  • It is your responsibility to ensure that the item(s) being returned are securely packaged to prevent damage during transit.
  • Any loss or damage incurred during the return shipping process will be your responsibility.

Please note that this Return and Refund Policy applies only to purchases made directly through the Jewellox website. If you have made a purchase through a third-party retailer, please refer to their respective return and refund policies.

If you have any further questions or require assistance, please contact our customer support team, and we will be happy to assist you.

Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the latest version available on our website.

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